Site Skipr
Customer Support Specialist
Job description
Through an all-in-one solution to manage corporate mobility, Skipr supports companies in their transition towards a more sustainable mobility for their employees. Easily connect and manage any mobility service!
Mobility and transport is changing and by working for Skipr, you become a change agent. We love passionate, flexible, out-of-the-box thinkers who’re able to share their ideas in the simplest and clearest way. To carry out its mission, the team is composed of 40+ people in Belgium and in France.
Working at Skipr
The possibility to have a job with an impact on the environment and employees’ wellbeing
Work with 40+ diverse and international people in Belgium and in France all passionate about sustainable mobility
The possibility to work with flexible hours and a hybrid home-office set-up
An environment where autonomy is encouraged and teams are empowered
A strong internal and external feedback culture
Working in an ambitious company providing a qualitative and stable technology to service its clients
Finalist of the 2022 Deloitte rising star award, you will be joining a fast growing start-up
A hybrid working environment with an office centrally located in the vibring Becentral digital campus in Brussels and an office in Paris in the 9th arrondissement.
To support its growth, Skipr is looking for a Customer support specialist. These people will be responsible for the operational aspects of day-to-day follow-up of client projects mainly by mail and internal ‘To Dos’. This person will work closely with the sales, product and technical teams. He will report to the head of Customer success.
Main tasks of the Customer support specialist
Managing the quality of our in-app support center. We have a support team that is available per mail mainly 5/7 (our median response time is between 1-2 hours!).
Supporting the Customer Success team with operational aspects of client onboarding.
Working with different teams in order to resolve customer queries in a timely and friendly manner
Recommending solutions and guiding product users through features and functionalities
Turning your experience in expertise and feed our knowledge base and external FAQ
Gathering customer feedback and sharing it with our Product, Sales and Marketing teams
Job requirements
Experience in customer service is considered a nice to have
You are a native French or Dutch speaker fluent in English.
Writing skills and verbal communication skills
Technology and customer oriented
What we offer :
A full time open-ended employee contract or freelance in Brussels.
A competitive salary package with many benefits: meal vouchers, group and hospitalization insurance as well as refund insurance on medical treatments (Alan), company smartphone and laptop, company phone subscription, eco vouchers, a budget for your personal mobility in Europe.
A hybrid working environment with flexibility, autonomy and transparency, personal development and exciting challenges
A friendly and transparent company culture with a blend of formal and informal moment
A great opportunity to have an impact on mobility and shape the product to scale across Europe.
Applications are to be sent only via the application form https://skipr.recruitee.com/o/customer-support-specialist-brussels